shipping and returns

Christmas Shipping Deadlines

U.S. Standard Shipping - Monday, December 16, 2024
U.S. Priority Shipping - Wednesday, December 18, 2024
U.S. Priority Express Shipping - Friday, December 20, 2024 (2 PM MST)

International Shipping: Friday, December 6, 2024
International Express Shipping - Monday, December 16, 2024

LIMITED TIME: Free U.S. Standard Shipping

No code needed. U.S. Standard Shipping Only. Ends Soon.

SHIPPING POLICY:

Thank you for your purchase. Your regular mail shipping order will arrive within 7-10 business days and you will receive a confirmation email once it's been processed. Expedited service is available! Feel free to contact us with any special delivery notes or concerns.

Pre Orders and Back Orders: For early access or having opportunities for fast selling items, we may mark certain items as pre order or back order. The shipping date will be marked on the product page accordingly. If multiple items are ordered and one of them is a pre order or back ordered item, then all items will wait to ship together unless requested. The credit card will be charged for all items at the time of order.

PLEASE NOTE: We ship all U.S. orders via USPS. If there are any problems with the method of shipping please contact customer service here.

For International shipping, your order will arrive within 7 - 14 business days.  In some countries and regions, you may be liable to pay additional Customs/Duties and taxes so please check with your local customs office.

Here is a summary of shipping options:
Priority and Express orders received after 1 pm MST will process the next business day.

US Standard Shipping (5-7 business days) - $0.00 (FREE FOR A LIMITED TIME)
US Priority Shipping (3-4 business days) - $12.99
US Express Priority Shipping (1-2 business days) - $34.99

Canada Standard Shipping (7-14 business days) - $14.99
Canada Express Shipping (3-4 business days) - $39.99

International Standard Shipping (9-14 business days) - $29.99
International Express (4-5 business days) - $54.99

RETURN AND EXCHANGE POLICY:

Returns and exchanges are gladly accepted within 30 days of order fulfillment! Items must arrive back in their original condition and each must have all original hang tags and hygienic liners (for swim) still attached (no exceptions). Items are eligible for return/exchange as long as they are in their original condition, and any items that require cleaning by our inspection crew (due to deodorant marks, self-tanner, makeup, etc.) will have a $10 cleaning fee deducted from the refund total. Items that have been worn/had the tags removed are not eligible for return or exchange. Please contact us for any questions on return/exchange eligibility.

Exchanges for different size or item - Free Shipping on all Exchanges

When does my exchange order ship?
Items requested as an exchange are not reserved and do run the risk of going out of stock. The sooner you send back your return items, the sooner your exchange order will be pushed through and sent out! Your exchange order that you make in our online portal will ship when your return has been scanned at drop off at the carrier.

While your original shipping fees are non-refundable, we do offer FREE shipping on all exchanges within the USA via a prepaid shipping label. 

We ABSOLUTELY RECOMMEND you reach out to our ONLINE CHAT team for any recommendations -- our customer service team is made up of our actual STORE stylists here in the States. They would be happy to help you find a fit and style that you will love.

GO TO RETURN/EXCHANGE PORTAL

Return for Refund

Orders sent back for a refund will be charged a flat processing fee of $8. This fee will also include your return shipping label. All refunds are processed back to the original form of payment.

Returns Protection

Adding Return Protection for $2.98 to your order means you avoid the processing fee of $8 if you wish to return your items for refund. The processing fee will be waived once you start the return process in our Return/Exchange portal.

GO TO RETURN/EXCHANGE PORTAL

Sale Items and Other Stuff

Items purchased with a discount higher than 30% (sale or coupon code), LAST CHANCE or as FINAL SALE may not be returned or exchanged. Gift cards can not be returned or exchanged. Discount codes, loyalty, military, and teacher cannot be applied for additional discounts. 

Gift Cards and Contest Winners

If you have won a giveaway please allow up to 14 days for your order to be processed. All prizes sent are exempt from being returned, exchanged or re-sold. We do not permit or send contest prizes to any accounts or persons associated with competitors or reselling.

To start a return or exchange and get your return shipping label, click here to access our return/exchange portal link below:

GO TO RETURN/EXCHANGE PORTAL